Web Portals · Government & Public Service Portal
Complaint Management Portal
Complaint portals accept issues from citizens or customers, route them to the right department, track SLAs and report resolution.
By Dilawar Khan · Updated
What complaint management portal includes
- Intake forms
- Routing and SLAs
- Status updates
- Reporting
Technology
Built with Next.js, React, TypeScript, Tailwind CSS, Node.js, Supabase, PostgreSQL. Server-rendered pages for search and AI crawlers, hosted on Vercel or your own infrastructure, with the code in your repositories.
What drives the cost
- Departments
How a project runs
- Step 1
Share your project
Send a short note on what you want to build, who it is for and when you need it, through the contact page or by email.
- Step 2
Get a plan
You get a reply with questions, a suggested approach and technology, a timeline broken into milestones, and a quote.
- Step 3
Build in milestones
Work ships in small milestones you can review and test, with regular updates, so there are no surprises at the end.
- Step 4
Launch and support
The product goes live, code and accounts are handed over to you, and ongoing support is available if you need it.
Questions
Can complainants track status?
Yes, by reference number, SMS or WhatsApp.
Is the portal accessible?
Yes, built to WCAG guidelines with keyboard and screen-reader support.
How are portals different from web apps?
Portals serve several user groups with different views and permissions; a web app usually serves one kind of user with one workflow.
Have a project in mind?
Tell me what you want to build. You get a reply within a few hours, 7 days a week, with questions, an approach and next steps.